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Category:communication


Overcoming the Stigma of Mental Illness in the Workplace

Mental illness affects people of all walks of life. Twenty percent of Canadians will experience it personally in their lifetime, which means that chances are everyone will know someone who has - or has dealt with - a mental illness. Even…

Talkin’ Pictures

Do you talk in pictures? Most people would say not, usually we speak in words - but people listen in pictures.  They use the words you say to create a picture in their mind.  How they create those pictures is a story for another day…

Do You Trust Me?

I think we may safely trust a good deal more than we do.         - Henry David Thoreau When an organization is secretive, tightly controlled, does not delegate authority, and sharply segregates management and management decisions…

Canada’s Public Service: A Career for the Net Generation?

The front page headline on yesterday’s Ottawa Citizen featured a story about a recent survey that links the level of engagement that Canadian federal public servants are reporting, based on the amount of time they have been employed.…

2 Rules to Organize Yourself: Personal Kanban

Update 1 June 2011: I have been exposed to Kanban and other Lean tools for a few years, which led to my exposure to Personal Kanban via the Lean community.  However, I was of the belief that this was a generic term and practice. …

Show them Your Pearlie Whites - Improve Workplace Wellness with a Smile

Most people have heard that more facial muscles are used to frown than to smile — it’s something you might say to someone who seems unhappy to get them to “turn that frown upside down.” Without a doubt, smiling can have positive…

Project Management: Don’t Lose the Game at the Kick-Off Meeting

There are always some clients/sponsors who insist on skipping the project kick-off meeting. They are too busy, the project start has already been delayed enough, or it is seen as just a formality. In a previous post entitled…

Managers, it’s Time for an Easter Egg Hunt

I have two kids. They love kid things – colouring, bikes, skating, dolls, birthday parties, video games, dancing, hockey, braids. All the usual stuff. And they really love holiday celebrations, with the Easter egg hunt coming in very…

Anomie: Lost in a World of Constant Change

Some time ago, in a paper describing the important distinction between organizational climate and culture, I used the term ‘anomie’ as one of the dysfunctional states of culture.  But, what is anomie and why should you care?  I would…

Survivorteam! What it Takes to Get through the Tough Times

I just finished reading a book by “Survivorman” Les Stroud that my brother-in-law lent me. Will to Live: Dispatches from the Edge of Survival succinctly recounts seven incredible ­­­­­­true stories of people surviving and attempting to…

Bringing Deming to the Office: Drive Out Fear

This post is the second in a series of three by Phil Hawkins in which he looks at the work of Dr. W. Edwards Deming.  In the first, Bringing the Factory to the Office: Applying Deming, he discussed the concepts of quality, process,…